Help & FAQ:
For graduates 2012-2023
A free U of T email address after graduation
For 2012-2023 grads, a free U of T alumni email account was automatically created for you.
How it works
When you graduated, an @alum.utoronto.ca account was automatically created using the same name as your student @mail.utoronto.ca address. Your login, password, inbox and contacts remain unchanged.
Frequently asked questions
What if I don’t want a U of T email account?
You can email help.desk@utoronto.ca to have your U of T alumni email account deleted.
How do I set up my U of T alumni email account with my phone, tablet or desktop?
Please check out the specific instructions by device and operating system available at the Information Commons Help Desk.
If I come back as a graduate student, what happens to my U of T email accounts?
Even if you enroll in graduate studies immediately, a U of T alumni email address will still be automatically created in your name. However, no changes will be made to your student @mail.utoronto.ca account until you leave the University for the last time.
You may choose to give out either your @mail.utoronto.ca or your alumni email address and will receive messages sent to either address. However, outgoing messages will only be sent using your student @mail.utoronto.ca address for as long as you are enrolled at U of T.
The transition to your U of T alumni email address will begin only after you leave U of T for the last time. If you re-enroll, the countdown will reset and begin again when you leave.
If you come back as a graduate student after more than two years away from U of T, you will receive a new student email address when you register. You can usually reclaim your old student email address prefix.
For former staff and faculty:
I was given a @utoronto.ca email address – what happens to that?
Staff and faculty email addresses cannot continue to be used after you leave the university. If you are an alum, as well as a former faculty/staff member, you can open a U of T alumni email account regardless of your graduation date.
Before you leave the university, ask your supervisor to contact help.desk@utoronto.ca to have an @alumni.utoronto.ca account created in your name. This would be a new account without your previous work inbox or contacts.
What if my question isn’t answered here?
For technical questions not answered here, please contact help.desk@utoronto.ca.